Case Study: National Food Distribution
Client Profile
- Industry: Asian food distribution
- Annual Revenue: Over $250 million
- Sales Model: Omni-channel (including B2B)
- Integration Channels: Fully integrated with Magento
- Delivery Operations: Utilizes both its own fleets and third-party delivery companies
The Situation
U.S. Trading faced several challenges due to its growing operations and the need to work with multiple software systems. These challenges included:
- Software Fragmentation: The company had to manage various platforms, including a house-grown CRM app, Blue Yonder (WMS solutions), EDI, vendor portals, customer order processing from Magento, credit card processing, and Power BI.
- Integration Complexity: Integrating these disparate systems while maintaining data consistency and security was a significant challenge.
Objectives
- The company set clear objectives for the ERP implementation: Unified Data: Create a central repository for accurate and consistent data. Streamlined Processes: Improve order processing, inventory management, and financial reporting. Enhanced Customer Experience: Provide seamless interactions across channels.
Client Profile
- Industry: Asian food distribution
- Annual Revenue: Over $250 million
- Sales Model: Omni-channel (including B2B)
- Integration Channels: Fully integrated with Magento
- Delivery Operations: Utilizes both its own fleets and third-party delivery companies
Client Profile
- Industry: Asian food distribution
- Annual Revenue: Over $250 million
- Sales Model: Omni-channel (including B2B)
- Integration Channels: Fully integrated with Magento
- Delivery Operations: Utilizes both its own fleets and third-party delivery companies