MEETING ALL COMPUTING NEEDS

OUR PHILOSOPHY

At S-Metric we believe happy employees will in turn make happy clients. A system will not work without the users who operate them. We make focus on users a priority so they can better use the system. After all, systems are built for the users.

WHAT WE DO

We have found that our clients have a wide range of support needs. We encourage and value frequent communication which gives us greater understanding of those needs. S-Metric has an extremely diversified inhouse team which includes CPA, Attorney, Web Designer, IT Support, Supply Chain Manager…etc who are available to offer their expertise in developing a solution.

WHAT WE DON'T DO

  • We do not sell you a product out of the box and expect it to work.
  • We do not provide training by emailing a pdf document
  • We do not expect you to train yourself after providing a link to a training video

WHY S-METRIC IS DIFFERENT?

WE RECOGNIZE YOUR CHALLENGES

We recognize that every client faces challenges unique to thier organization. Knowing this instead of trying to force a cookie cutter solution to work for your business, we develop a system tailored specifically for your business.

WE UNDERSTAND YOUR SUPPORT NEEDS

There are some companies who’s idea of post implementation support is to email a pdf file to the client. In the real world, having somebody walk you through the process from point A to point B is a key part of a successful implementation. Our annual retaining ratio is above 95% and our support revenue is higher than that from implementation services despite having major implementations every year. This is because we understand the importance of being there when you need us.

WE KNOW THE VALUE OF ONSITE SUPPORT

Although remote support is always easier for us, we push to provide onsite support as much as possible. We know that there is no better way to your needs and challenges than to sit and work with you in person. This allows us greater insight into how we can provide a solution that is in your best interest.

INTERESTED TO LEARN MORE?

Contact Us For Your FREE Consultation.

 

Info@smetric.com

Address

100 W. Broadway, #600
Glendale, CA 91210

Call

 (213) 321-2938