MEETING ALL COMPUTING NEEDS
WHAT WE DO
WHAT WE DON'T DO
WHY S-METRIC IS DIFFERENT?
WE RECOGNIZE YOUR CHALLENGES
WE UNDERSTAND YOUR SUPPORT NEEDS
There are some companies who’s idea of post implementation support is to email a pdf file to the client. In the real world, having somebody walk you through the process from point A to point B is a key part of a successful implementation. Our annual retaining ratio is above 95% and our support revenue is higher than that from implementation services despite having major implementations every year. This is because we understand the importance of being there when you need us.
WE KNOW THE VALUE OF ONSITE SUPPORT
Although remote support is always easier for us, we push to provide onsite support as much as possible. We know that there is no better way to your needs and challenges than to sit and work with you in person. This allows us greater insight into how we can provide a solution that is in your best interest.
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