Deliver a seamless shopping experience across physical stores, eCommerce, call centers, and mobile channels. Dynamics 365 Commerce unifies customer engagement, inventory visibility, and order fulfillment on a single intelligent platform.
Dynamics 365 Commerce is your retail operating platform. It connects online stores, physical locations, customer data, inventory, and fulfillment processes into a single system that delivers consistent experiences across every channel.
Today's customers expect a consistent experience whether they shop online, through a mobile device, or in a physical store. Dynamics 365 Commerce helps organizations eliminate disconnected systems and create a unified customer journey.
Built on Microsoft's cloud platform, Dynamics 365 Commerce provides centralized product management, real-time inventory visibility, customer insights, loyalty management, and order orchestration from a single environment.
Six core capabilities covering every dimension of modern retail and commerce operations, out of the box and fully configurable.
Manage online, in-store, and customer service interactions from a single platform.
Maintain consistent product catalogs, pricing, promotions, and content across every channel.
Deliver personalized offers, rewards programs, and targeted experiences.
Support buy online pickup in-store, ship from store, curbside pickup, and distributed fulfillment.
View stock availability across warehouses, stores, and fulfillment centers in real time.
Gain insights into customer behavior, sales performance, and operational efficiency using Power BI and AI-driven analytics.
Separate systems for online and in-store operations create inventory mismatches, fragmented customer experiences, and slow fulfillment decisions. Dynamics 365 Commerce eliminates these gaps.
| Traditional Retail Environment | Dynamics 365 Commerce | |
|---|---|---|
| Operations | ✕Separate systems for store and online | ✓Single commerce platform |
| Inventory | ✕Inventory mismatches | ✓Real-time inventory visibility |
| Customer | ✕Fragmented customer experience | ✓Unified customer journey |
| Promotions | ✕Manual promotion management | ✓Centralized campaign control |
| Insights | ✕Limited customer insights | ✓AI-powered analytics |
| Fulfillment | ✕Slow fulfillment decisions | ✓Intelligent order orchestration |
End-to-end implementation and optimization support for modern retail operations.
Assess current retail operations and define an omnichannel roadmap.
Deploy Dynamics 365 Commerce across stores, eCommerce, and fulfillment operations.
Connect Commerce with ERP, CRM, marketplaces, payment providers, and logistics systems.
Ongoing enhancements, upgrades, and performance improvements after go-live.
Dynamics 365 Commerce is designed for organizations managing complex multi-channel retail operations.
Whether you're expanding into new channels or replacing legacy commerce platforms, we help you determine if Dynamics 365 Commerce is the right solution for your business.
No. It supports retailers, wholesalers, direct-to-consumer brands, and organizations with complex commerce operations.
Yes. It integrates with Business Central, Dynamics 365 Finance, Supply Chain Management, and the broader Microsoft ecosystem.
Yes. Dynamics 365 Commerce supports BOPIS, curbside pickup, ship from store, and distributed order fulfillment.
Yes. The platform supports multiple brands, stores, currencies, languages, and geographic regions.